Maintenance Programs

We want you to be happy with your solar system and enjoy many years of clean efficient energy production. To help you achieve the best possible results from your system, we are offering our "Solar System Maintenance Programs"

Our Basic Program

The Solar System Maintenance Program, quite simply, is a program that combines the necessary cleaning of the solar panels with a visual inspection of the entire solar system, from rooftop to breaker panel.

 

By having Emerald Coast Solar take care of your panel cleaning we are able to ensure your system remains in good working order and we can then recommend preventative maintenance on your system as necessary, as opposed to dealing with an issue once it becomes a problem.

 

The Solar System Maintenance Program is a yearly renewable program comprising the following:

 

Maintenance Agreement

 Emerald Coast Solar agrees to provide the following services in maintenance of your solar system:

Every three months for the term of this agreement Emerald Coast Solar shall undertake:

 

  1. Cleaning of the panels and racking system,

  2. Visual check of all components of the solar system as installed by Emerald Coast Solar,

  3. Minor adjustments to the system,

  4. Lubrication of all moving parts of system, including bolts, screws, securing clips etc.

  5. Check and adjust (as necessary) all screws, bolts and fasteners attached to the system,

  6. Application of silicone to screws, nuts bolts etc. (as necessary) to protect against rust.

  7. Application of oil (as necessary) to ensure continuing function of movable parts.

  8. Visually check for CFE meter functionality.

 

Additionally, in conjunction with the above, Emerald Coast Solar shall:

Twice per year, during a site maintenance visit, at the discretion of the homeowner, perform an angle adjustment to the entire system to seasonally maximize power production.

 

You will always have the choice of proceeding with the recommended maintenance or defering maintenance to a later time.

 

We will never undertake correcting a maintenance issue without your prior approval.

You can download a copy of this Agrement by clicking on th icon below.

 

 

Hurricane Protection Service

Emerald Coast Solar is pleased to be the first company to offer a hurricane protection service to a select number of our clients.

Using our trained install team, in the event of a hurricane, we will remove your panels from their location and store the panels (at your location). Following the hurricane we will then reinstall the panels back in their original location.

This service is only available to clients who have our premier service package.

While we have every confidence in our systems and their ability to withstand winds in excess of 74 miles or 120 klms per hour, hurricanes easily exceed these wind speeds and have a force that is of a different nature than normal winds.

 

As such we offer the following service:

  1. We will monitor the advance of a tropical storm/hurricane with the potential of coming close enough to warrant panel removal and,

  2. When the wind forecast is rated to exceed 74 miles or 120 klms per hour and,

  3. If within 3 to 7 days there is the potential for the above,

  4. We will remove all panels from their current location,

  5. We will securely store the panels at your location,

  6. We will, in the case of central inverters disconnect the panel wiring from the inverter and,

  7. Disconnect the inverter from the CFE power source,

  8. We will, in the case of panel connected micro-inverters, install protective caps on the electrical cable connectors leading to the micro-inverters and secure such caps with “zap straps”. Cost of caps to be covered by the system owner.

  9. Following the hurricane, or at such time as the danger has past and winds will allow, we will reinstall the panels back in their original location and return the system to operation.

  10. In the event of damage to either the panel racking system or the electrical components of the system, such damage will need to be corrected prior to reinstall of panels and return of system to full operation.

  11. In the event that damage to either the panels, the racking system, or other components of the solar system occurs during the re and re process all repairs and or replacement and associated costs shall be the responsibility of Emerald Coast Solar.

 

This service covers the re and re of the panels only. All framing and electrical cables and connections etc. will remain in their original locations.

This is an abbreviated version of the Hurricane Protection Service. For a full copy click on the icon below.

 

 

Emerald Coast Solar Premium Service Contract

 

Emerald Coast Solar

Premium Service Contract

Emerald Coast Solar agrees to provide

the following services for your solar system:

Section 1

Guaranteed response times:

  1. Emerald Coast Solar guarantees to be at your solar system location within 48 hours of our response to notification of a service issue, unless other arrangements are mutually agreed upon.

  2. If Emerald Coast Solar fails to fulfill its obligations under section one subsection 1 above, Emerald Coast Solar will compensate the system owner with $50.00 pesos for each 24-hour period or portion[TH1]  thereof beyond the first 48 hours until such time as Emerald Coast Solar does arrive at the solar system location.

  3. Emerald Coast Solar further agrees to commit to a 2-hour appointment window for service delivery. Effectively, Emerald Coast Solar commits to arriving at the designated location within 1 hour before and/or one hour after the scheduled appointment time.

  4. If Emerald Coast Solar fails to fulfill its obligations under section1 subsection 3 above, Emerald Coast Solar will compensate the system owner with $50.00 pesos.

  5. Once on site, Emerald Coast Solar commits to ensuring the clients system is fully operational within 72 hours from site arrival.

  6. If Emerald Coast Solar fails to fulfill its obligations under section 1 subsection 5 above, Emerald Coast Solar will compensate the system owner with $100.00 pesos for each 24-hour period or portion thereof beyond the first 72 hours that the system is not fully operational to a maximum of $1,000.00 pesos

  7. Fully operational is defined as: all panels are in operation and system is working to provide at least 90% of the projected nominal output based on past performance (based on a minimum of 30 days in operation) or as estimated by Emerald coast Solar.

Section 2

Service call out:

Service Call Outs covered herein shall include:

  1. Each year (on a 12-month basis from the date of signing of this agreement) Emerald Coast Solar agrees to provide free of charge up to two (2) service call outs exclusive of maintenance issues and exclusive of issues not related to the installation and or operation of the equipment installed by Emerald Coast Solar and exclusive of issues arising from power delivery by CFE.

  2. Travel (up to 100 kilometers each direction) to and from your location and up to 2 (two) hours labor.

  3. Additional kilometers and additional labor shall be charged at the current rate at time of “Call Out” for Emerald Coast Solar.

Section 3

Additionally, Emerald Coast Solar agrees to provide the following services:

 

This is an abbreviated list of the services covered under the Premium Maintenance Service Contract. For full details please click the logo below.

 

The Supreme Service Program

 

Our Supreme Service Program builds on the both the Basic and Premium Programs by offering additional protections including loaner panels and loaner micro-inverters and a 10 year non-perforation warranty.

 

 

Emerald Coast Solar

Supreme Service Contract

Emerald Coast Solar agrees to provide

the following services for your solar system:

 

 

Section 3

Additionally, Emerald Coast Solar agrees to provide the following services:

 

Loaner Panels and Panel replacement:

If necessary, the removal of any panel of questionable performance and the replacement of said panel with an alternate panel in full working order. This shall be a temporary measure to ensure the system remains in operation while the panel in question is tested for functionality within the manufacturer's guarantee.

Section 9

Warranty against perforation of materials due to corrosion:

The solar system shall be covered against corrosion perforation for a period of ten years from the date of installation under the following conditions:

Section 10

Extension of Enphase micro-inverter warranty:

Emerald Coast Solar agrees to extend the manufacturer’s warranty on all Enphase micro-inverters from the manufacturer’s 10-year warranty period for an additional period equal to the length of the Supreme Service Contract in force, to a maximum of 25 years from date of system activation, under the following conditions:

 

This is an abbreviated version of the Supreme Service Program. For a full copy click on the icon below.

 

   Emerald Coast Solar

Putting the power of the sun to work for you

For more information on any of our services, please refer to our contacts page.

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